Use cases

Alerts and notifications that arrive when they matter

Transactions, reminders, order updates, due dates and service notices delivered in seconds, over priority routes with real-time reporting.

Man on the street checking a notification on his phone

Transactional notifications are the heart of your customer relationship. We process them as critical traffic, separate from campaigns, so a purchase alert or a payment reminder never gets stuck in a queue.

Examples

  • Card purchase and account activity alerts
  • Medical appointment reminders
  • Order and delivery status
  • Due date and payment reminders
  • Utility outages and maintenance notices
  • Academic and tuition notices to students

Capabilities

Delivery in seconds

Priority routes and capacity of up to 3,000 transactions per second at peaks.

Scheduled reminders

Appointments, payments, due dates and renewals sent at exactly the right time.

Two-way confirmation

Let customers confirm, cancel or reschedule by replying to the message.

The right channel for each notice

SMS for urgent notices, WhatsApp or RCS for rich content and Email for documents.

Success stories

Customers already doing it

Consumer goods · Twnel

AB InBev

More than 3,500 Bavaria and Cervecería Nacional sales reps connected in one chat

Read story

Logistics · Twnel

Chiper

63% fewer failed deliveries with more than 850 drivers connected

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Digital transformation

Gerente de Negocios

SMS built into automation to reach people

Read story

Agribusiness federation

Fedepalma

The last mile of data: market indicators delivered to the phone

Read story

Direct sales

Rena Ware de Colombia

Timelier, traceable collections with SMS

Read story

Satellite and GPS tracking

Rastrack SAS

Reliable SMS alerts for vehicle, fleet and asset monitoring

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See all stories

Ready to communicate better with your customers?

Tell us about your needs and we’ll design the right solution with you, backed by more than 23 years of experience in Colombia.