63% fewer failed deliveries
thanks to issues solved in real time.
E-commerce logistics
Melonn
Boosting repeat purchases and traceability for the e-commerce fulfillment leader
Read storyChiper · Logistics · Twnel
Connected drivers for deliveries that actually arrive
Chiper, the supply platform for neighborhood stores, connected more than 850 drivers in Colombia, Mexico and Brazil with Twnel and cut failed deliveries by 63%.
Summary
The challenge
Coordinate hundreds of outsourced drivers in three countries, with delivery issues solved late or never.
The solution
Twnel as the network’s official instant communication channel, with flows to report issues and adjust delivery addresses.
The result
63% fewer failed deliveries and more engaged, satisfied drivers.
- −63 %
- in failed deliveries
- 850+
- drivers connected
- 3
- countries: Colombia, Mexico and Brazil
About Chiper
Chiper is a B2B commerce platform that supplies neighborhood stores across Latin America: shopkeepers order from their phones and Chiper delivers the products.
Its promise depends on the last mile: every failed delivery means an out-of-stock store and a lost sale.
The challenge
Since September 2021, Chiper needed to coordinate its driver network in real time to:
- Report and solve delivery issues while the driver is still on the route.
- Fix delivery addresses without phone calls or messages lost in personal groups.
- Have an official, measurable, company-controlled channel with drivers who are not direct employees.
The solution
With Twnel, Chiper automated its distribution processes conversationally:
- Issue reporting: in the chat, with photos and location, to solve them before the delivery fails.
- Address adjustments: that reach the driver instantly, without calls.
- An official channel: for instant communication with the whole network, separate from personal messaging.
Results
More engagement
and satisfaction among drivers, who have a clear, fast channel.
Regional operation
with more than 850 drivers connected in Colombia, Mexico and Brazil.
The last mile is won with conversations.
Twnel gave Chiper a direct channel with its driver network that translates into more successful deliveries and better-stocked stores.
Success stories
More success stories
Ready to communicate better with your customers?
Tell us about your needs and we’ll design the right solution with you, backed by more than 23 years of experience in Colombia.