Approved templates
Marketing, utility and authentication templates with personalized variables, managed and approved with our help.
Cloud software
ITP
Automating customer communication and experience
Read storyChannels · WhatsApp
WhatsApp Business Platform for conversations at scale
Talk to your customers on the app Colombians use the most: notifications, customer care, sales and collections with approved templates, interactive buttons and payment links.
10:24
TODAY
Hi Carlos, this is a reminder of your general medicine appointment tomorrow at 8:30 am at our Chapinero branch. Can you confirm?
ConfirmRescheduleMessage
We connect your number to the official WhatsApp Business API and integrate it with your processes: CRM, collections systems, scheduling or your own chatbot. All with the same support team and reports as your other channels.
Combine it with SMS to guarantee delivery: if a customer does not have WhatsApp or does not reply, the message goes out by SMS.
Capabilities
Interactive messages
Reply buttons, lists, links and calls to action to resolve everything in a single conversation.
Payment links
Send payment requests and reminders with a direct link to reduce overdue accounts.
Business profile
Name, logo, description and, where applicable, business account verification.
Chatbots and live agents
Automate frequently asked questions and hand off to a human agent when needed.
SMS fallback
Orchestration with SMS and RCS so no critical message is ever lost.
Related use cases
Alerts and notifications
Transactions, reminders, order updates, due dates and service notices delivered in seconds, over priority routes with real-time reporting.
Learn moreMarketing and promotions
Promotions, launches and loyalty campaigns over SMS, RCS, WhatsApp and Email, with segmentation, personalization and automatic RNE and send-window controls.
Learn moreVerification
One-time codes for sign-up, login and transaction approval, isolated from bulk traffic and backed by automatic cross-channel failover.
Learn moreHybrid communication
Orchestrate SMS, RCS, WhatsApp, Twnel and Email from a single integration, with automatic overflow, load balancing and rules per message type.
Learn moreSuccess stories
Companies that rely on WhatsApp with Inalambria
Frequently asked questions
Can I use my current number?
Yes, as long as it is not registered in the WhatsApp or WhatsApp Business app. We help you migrate it.
What is the 24-hour window?
When a customer messages you, you have 24 hours to reply freely. Outside that window you start conversations with approved templates.
Ready to communicate better with your customers?
Tell us about your needs and we’ll design the right solution with you, backed by more than 23 years of experience in Colombia.