Appointment no-shows
Every missed appointment is wasted medical capacity.
Industry · Healthcare
Fewer no-shows and better-informed patients
Health insurers, hospitals, clinics, labs and practices use Inalambria to send appointment reminders, deliver results and guide patients, from the largest cities to rural municipalities.
10:24
TODAY
Hi María, your follow-up appointment is on Thursday the 10th at 7:40 am. Can you confirm?
ConfirmRescheduleMessage
Inalambria’s value for healthcare
Patients who show up for their appointment
Reminders and confirmations that cut no-shows and free up medical schedules, with SMS coverage across the country, even without mobile data, and careful handling of patient information.
- Confirm or reschedule with a single reply
- Reaches any phone, including rural areas
- Messages that don’t expose sensitive data
Challenges
Sensitive data
Health information requires especially careful handling.
Patients without smartphones
Part of the population can only receive SMS.
How we help
Reminders with confirmation
Patients confirm or reschedule by replying or tapping a WhatsApp button.
Results and authorizations
Notices of available results and authorization status, without exposing sensitive data.
Prevention campaigns
Vaccination, screenings and health promotion programs.
Universal coverage
SMS as the baseline and rich channels where available.
Success stories
Results in healthcare
−40 %
in appointment no-shows at a clinic in Medellín with SMS reminders.
Recommended channels
Related use cases
Ready to communicate better with your customers?
Tell us about your needs and we’ll design the right solution with you, backed by more than 23 years of experience in Colombia.